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CBUAE 2025: New Rules for Premium Payments in Insurance

CBUAE 2025: New Rules for Premium Payments in Insurance

In compliance with the latest regulations issued by the Central Bank of the UAE (CBUAE) under Article 7.1, Circular No. 1/2024, Date 1/4/2024, effective 15th Feb 2025, all insurance premiums must be paid directly to the insurance company. This is to enhance transparency and efficiency within the insurance sector.

Key Changes:

Insurance Brokers are prohibited from collecting Premiums under any circumstances (Article 7.1)

Effective from 1st January 2025.

1. All invoices booked in 2025 must be paid directly to the insurance company only.

2. The credit facility previously extended by Omega will be discontinued. Going forward,

Premiums must be paid in accordance with the insurance company’s agreed credit terms.

(However we will make every effort to negotiate the same credit terms with the insurance

Company, though the final decision will ultimately depend on their approval)

3. All individual and retail policies will require payments to be made via a payment link.

4. All fleet policies and other general policies will required upfront PDC’s before issuing the

Policies, as per the agreed credit terms.

5. To provide credit terms, the insurance company’s finance team will check your AECB credit

Score to decide the credit terms.

6. Dealing in cash in any matter related to Insurance Brokerage going forward will be prohibited.

7. Premium refunds and Claim Settlement resulting from all types of insurance business will be paid directly by Insurance Companies to the policy holders.

Operational Conduct:

1. Insurance brokers are expressly prohibited from offering discounts to clients. Any discounts

Offered to clients must come directly from the insurance company.

2. A Broker of Record (BOR) from client is mandatory for all brokerage operations.

AML / CFT Compliance:

1. Brokers must implement effective measures to mitigate money laundering and terrorism

Financing risks, aligned with FATF standards.

2. KYC and due diligence processes are compulsory for all clients.

We greatly appreciate your understanding and continued support during this transition.

Should you have any questions or need further clarification, please do not hesitate to reach out to us.

Thank you for your cooperation.

Sincerely,

Omega Insurance Brokers LLC.

Omega Insurance Brokers

Omega Insurance Brokers LLC was established in 2003 with a singular mission: to deliver unparalleled insurance services to the public at the most competitive costs. Since its inception, the company has grown exponentially, becoming a leading local insurance broker in the UAE with a rapidly expanding client base. Presently, we proudly serve over 15,000 satisfied clients, ranging from individuals to corporate entities. Our team comprises 150+ highly-trained professionals who are always ready to cater to our customers' needs. We place significant emphasis on our workforce as our primary asset, regularly sending them to attend various training courses and encouraging them to qualify for professional examinations. Our Mission Statement encapsulates our vision: "To become the best insurance brokers by providing uncompromising service to our customers at the most reasonable premium, thereby gaining their confidence through a team of dedicated and professional employees, ensuring healthy business growth and excellent profits for our shareholders." We offer a comprehensive range of insurance services, including FIRE, Burglary, Marine, Motor, Group Life, Medical, Workmen Compensation, Contractor’s All Risk, among others. Notably, all these value-added services are provided without any additional charge to our customers, as we earn a brokerage from the insurance companies by connecting them with our clients. Our commitment to our slogan.

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🛡️ We are moving to more secure channels for official communications.

In line with the latest directive from the Central Bank of the UAE (CBUAE), Omega Insurance Brokers LLC will no longer use WhatsApp or similar instant messaging applications for customer support, document sharing, policy servicing, claims support, or any insurance-related communication.


تماشياً مع أحدث توجيهات المصرف المركزي الإماراتي (CBUAE)، لن تستخدم شركة أوميغا لوساطة التأمين بعد الآن تطبيق واتساب أو أي تطبيقات مراسلة فورية مماثلة للتواصل مع العملاء، أو تبادل المستندات، أو دعم المطالبات. نحن ملتزمون بتقديم الدعم المستمر عبر قنواتنا الرسمية المعتمدة.

Please use our secure official channels:

●  Toll-Free: 800 66342 ●  Office Phone: 04 302 4555 ●  Email: ome@omegainsurance.ae ●  Secured Live Chat: Click here to start
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