We collect personal information directly from you when you contact us, request quotations, purchase insurance policies, submit forms through our website, communicate via telephone, email or other electronic means, or otherwise engage with our services. We may also collect personal information from insurance companies, employers or corporate policyholders in the case of group insurance arrangements, regulatory authorities, government verification systems, and other legitimate industry sources, where permitted by law.

The personal information collected may include your name, address, telephone number, email address, date of birth, nationality, Emirates ID or passport details, employment information, financial details, insurance policy information, claims history, and, where necessary, medical or health information required for insurance underwriting or claims processing. Omega may also record and monitor telephone calls and communications for quality assurance, training, fraud prevention, and regulatory compliance purposes.

Your personal information is collected and processed for legitimate business and regulatory purposes, including providing insurance brokerage services, obtaining quotations, arranging and administering insurance policies, assisting with claims, providing insurance advice, and communicating with you regarding your policies or inquiries. Personal information is also processed to comply with legal and regulatory obligations, including anti-money laundering, counter-terrorism financing, sanctions compliance, fraud prevention, and regulatory reporting requirements to authorities such as the Central Bank of the UAE and other government or regulatory bodies.

Omega Insurance Brokers LLC may share personal information with insurance companies, reinsurers, regulatory authorities, auditors, professional advisors, and authorized service providers where necessary to provide insurance services or comply with legal and regulatory requirements. Personal information will only be shared with authorized parties who have a legitimate need to access such information and who are obligated to maintain confidentiality and implement appropriate data protection safeguards.

In certain circumstances, personal data may be transferred, stored, or processed outside the United Arab Emirates where necessary to provide insurance services or fulfil contractual or regulatory obligations. In such cases, Omega ensures that appropriate safeguards and security measures are in place to protect personal data in accordance with applicable data protection laws and regulatory standards.

Omega retains personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, tax, and operational requirements. After the applicable retention period, personal data is securely deleted, anonymised, or archived in accordance with regulatory requirements.

Omega implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include secure IT systems, controlled access, encryption, firewall protection, and internal confidentiality obligations.

Under applicable data protection laws, individuals have the right to:

• Request access to their personal data
• Request correction of inaccurate or incomplete information
• Request restriction or deletion of personal data where legally permitted
• Object to certain processing activities
• Withdraw consent where processing is based on consent

Omega will respond to such requests in accordance with applicable legal and regulatory requirements and may require proof of identity to protect personal data from unauthorized access.

Omega's website may use cookies or similar technologies to enhance functionality, improve user experience, and support website performance and security. You may adjust your browser settings to decline cookies, although this may affect certain website functionality.

Omega Insurance Brokers LLC may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. The latest version will be made available on our website, and continued use of our services constitutes acceptance of the updated Privacy Policy.