Omega Insurance Brokers LLC (“Omega”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us. During the course of our business activities as a licensed insurance broker regulated by the Central Bank of the United Arab Emirates, we collect, store, and process personal data in accordance with applicable laws, including the UAE Personal Data Protection Law (Federal Decree Law No. 45 of 2021), UAE Central Bank regulations, and other relevant legal and regulatory requirements. This Privacy Policy explains how we collect, use, protect, and manage personal data when you interact with us, use our services, communicate with us, or access our website.
Collection of Personal Information
We collect personal information directly from you when you contact us, request quotations, purchase insurance policies, submit forms through our website, communicate via telephone, email, or other electronic means, or otherwise engage with our services. We may also collect personal information from insurance companies, employers or corporate policyholders in the case of group insurance arrangements, regulatory authorities, government verification systems, and other legitimate industry sources, where permitted by law.
The personal information collected may include your name, address, telephone number, email address, date of birth, nationality, Emirates ID or passport details, employment information, financial details, insurance policy information, claims history, and, where necessary, medical or health information required for insurance underwriting or claims processing. Omega may also record and monitor telephone calls and communications for quality assurance, training, fraud prevention, and regulatory compliance purposes.
If you provide personal information relating to other individuals, it is understood that you have obtained the necessary consent and authorization from those individuals for such disclosure.
Use of Personal Information
Your personal information is collected and processed for legitimate business and regulatory purposes, including providing insurance brokerage services, obtaining quotations, arranging and administering insurance policies, assisting with claims, providing insurance advice, and communicating with you regarding your policies or inquiries. Personal information is also processed to comply with legal and regulatory obligations, including anti-money laundering, counter-terrorism financing, sanctions compliance, fraud prevention, and regulatory reporting requirements to authorities such as the Central Bank of the UAE and other government or regulatory bodies.
If the required personal information is not provided, Omega may not be able to offer insurance services, provide quotations, or facilitate insurance policy arrangements.
Sharing and Disclosure of Personal Information
Omega Insurance Brokers LLC may share personal information with insurance companies, reinsurers, regulatory authorities, auditors, professional advisors, and authorized service providers where necessary to provide insurance services or comply with legal and regulatory requirements. Personal information will only be shared with authorized parties who have a legitimate need to access such information and who are obligated to maintain confidentiality and implement appropriate data protection safeguards.
Omega Insurance Brokers LLC does not sell, rent, or commercially distribute personal information to third parties.
International Transfer of Personal Data
In certain circumstances, personal data may be transferred, stored, or processed outside the United Arab Emirates where necessary to provide insurance services or fulfill contractual or regulatory obligations. In such cases, Omega ensures that appropriate safeguards and security measures are in place to protect personal data in accordance with applicable data protection laws and regulatory standards.
Data Retention
Omega retains personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal, regulatory, tax, and operational requirements. After the applicable retention period, personal data is securely deleted, anonymized, or archived in accordance with regulatory requirements.
Security of Personal Information
Omega implements appropriate technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include secure IT systems, controlled access, encryption, firewall protection, and internal confidentiality obligations. While Omega takes all reasonable precautions to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Rights
Under applicable data protection laws, individuals have the right to request access to their personal data, request correction of inaccurate or incomplete information, request restriction or deletion of personal data where legally permitted, object to certain processing activities, and withdraw consent where processing is based on consent. Omega will respond to such requests in accordance with applicable legal and regulatory requirements and may require proof of identity to protect personal data from unauthorized access.
Website Usage and Cookies
Omega’s website may use cookies or similar technologies to enhance functionality, improve user experience, and support website performance and security. You may adjust your browser settings to decline cookies, although this may affect certain website functionality.
Updates to this Privacy Policy
Omega Insurance Brokers LLC may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. The latest version will be made available on our website, and continued use of our services constitutes acceptance of the updated Privacy Policy.
Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, you may contact:
Omega Insurance Brokers LLC
Phone: 800 66342
Email: ome@omegainsurance.ae
Website: www.omegainsurance.ae
